Auto/Mate is a seasoned player in the dealership management space, having honed its expertise over more than four decades. It's a system designed by car people for car people, which resonates through its feature set and user experience.

The software's ability to integrate with DealerSocket, following its acquisition, has created a platform that is not just broad in its offering but deep in its specialization for automotive dealerships.

The company's Dealer Management System (DMS) is a comprehensive suite that extends beyond the traditional boundaries of CRM. It encompasses variable operations, fixed operations, and office suite, which allows dealerships to manage everything from sales and finance to service pricing guides and payroll.

This all-encompassing approach is a particular boon for dealerships looking to consolidate their software stack under a single umbrella, potentially simplifying training and support.

Auto/Mate's focus on customer service is also a significant highlight. In a sector where the complexity of operations can often lead to software becoming more of a hindrance than a help, Auto/Mate's award-winning customer support and user-friendly interface stand out.

The emphasis on providing a DMS that is on the dealership's side is palpable, offering functionalities that aim to reduce frustration and stress levels while fostering innovation.

The DMS's mobile service, multi-point inspection, and parts inventory management tools are practical features that demonstrate an understanding of the dealership workflow. The ability to handle tasks efficiently on the go is crucial in the fast-paced dealership environment, and Auto/Mate seems to have tailored its mobile solutions with this in mind.

Auto/Mate's integrations with various systems and platforms, including DealerSocket and third-party partners, is another strength. The seamless integration with these systems is crucial for dealerships that rely on a range of software solutions.

Moreover, the feature of remote payments, as well as the addition of remote signing capabilities to its eDEAL™ Signature Capture during the COVID-19 pandemic, shows a responsiveness to the changing needs of the industry.

However, no system is without its drawbacks. For newcomers to the industry or smaller dealerships, the breadth of features and the depth of the platform could be overwhelming. It's essential for Auto/Mate to maintain a balance between offering a powerful tool and ensuring it remains accessible to all segments of the market.

In the CRM Software for Car Dealerships space, Auto/Mate distinguishes itself with its long-standing history, a robust set of features tailored to the auto dealership workflow, and a clear priority on customer service.

While it may not be the revolutionary newcomer to the market, it stands as a reliable, tried-and-tested solution that values innovation while understanding the core needs of its users.

As with any software solution, potential users should assess their specific needs against the features offered and take advantage of the support and training Auto/Mate provides to get the most out of their investment.